Water Billing

For any questions or concerns regarding your water bill, please contact the Utility Billing Clerk.

Utility Billing Clerk - Quiana Hess

Quiana.Hess@pd.florencecolorado.org
(719) 784-4848 option 6

Schedule for Water Billing for the City of Florence

First working day of the month, water bills are mailed out	Payment is due by the last working day of the month.
Around the 15th-16th of each month, shutoff notices are mailed out	To avoid interruption in water service, a payment of at least half of the balance due must be made by the end of the current month.
Around the first business day of the month, door hangers for shutoffs are sent out.	To avoid interruption in water service, full payment must be made before the day of shutoff. Doorhanger will have a shutoff date.
Physical shutoff of water service	To avoid interruption in water service, full payment must be made before the day fo the shutoff. To turn water back on, there is a fee of $10.00. Physical shutoff is never done on Fridays.

Why am I paying a debt payment on my water bill?

Debt Retirement, also called the Debt Payment, is the cost of past improvements to Florence's water treatment and ongoing water distribution projects as needed to comply with all state-mandated regulations. The charge is monthly and applies to every metered water use supplied by the City of Florence.

Website Accessibility Statement

City of Florence (the "District") is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

If you need any special assistance or accommodations:

Contact our compliance support team via telephone at: (888) 765-1970

Ongoing Compliance Information

Compliance Coordinator

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements.

Compliance Procedures

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found.

Accessible Documents Policy

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests in a timely manner. If you need assistance or accommodations while accessing content on this website, please contact our Compliance Coordinator via the form below: